We are seeking a highly skilled and experienced ServiceNow Architect to join our dynamic team and take charge of ServiceNow Administration in Lahore. This role will be responsible for providing expert-level support, developing and enhancing ServiceNow applications, and ensuring the smooth operation and optimization of our ServiceNow environment.
Responsibilities include but not limited to:
Pre-sales & Consulting:
• Understanding client needs: Analyze business processes, pain points, and desired
outcomes to recommend suitable ServiceNow solutions.
• Solution design: Craft technical blueprints for ServiceNow implementations, considering
existing infrastructure, scalability, and integrations.
• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase
the value proposition of the solution.
• Estimating & quoting: Prepare proposals with detailed cost estimates and
implementation timelines.
Implementation & Delivery:
• Leading technical teams: Guide developers, administrators, and other stakeholders
throughout the implementation process.
• Configuration & customization: Configure ServiceNow modules and workflows to
align with specific business requirements.
• Integration with existing systems: Ensure seamless integration between ServiceNow
and other enterprise applications.
• Testing & validation: Conduct thorough testing to ensure the solution functions as
designed and meets performance benchmarks.
Post-Implementation & Support:
• Knowledge transfer: Train end-users and support teams on the new ServiceNow system.
• Performance optimization: Continuously monitor performance and suggest
improvements for efficiency and scalability.
• Change management: Facilitate smooth adoption of the new system and address user
concerns.
• Staying updated: Continuously learn about new ServiceNow features, best practices,
and industry trends.
Additional responsibilities may include:
• Participating in sales pitches and presentations.
• Collaborating with product vendors and partners.
• Developing internal best practices and documentation.
Job Specifications and Skill requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Developer, with a minimum of 5 years of hands-on
experience in ServiceNow Administration.
• Solid knowledge of ServiceNow platform features, modules, and applications, including
Incident, Problem, Change, and Asset Management.
• Strong expertise in ServiceNow customization using JavaScript, Glide API, Business
Rules, and Client Scripts.
• Experience with ServiceNow workflows, UI actions, UI policies, and Catalog Items.
• Familiarity with ServiceNow integration with third-party systems and APIs.
• Ability to analyze complex technical issues and provide efficient solutions.
• Excellent communication and presentation skills.
• Project management and problem-solving expertise.
• Business acumen and ability to translate business needs into technical solutions.
• Adaptability and willingness to learn new technologies.